Car wash needs to be repaired properly! Drier has been broke for months.
I dealt with Lauria VW today for the first time. Was in a pinch with my car and needed a part quickly . Didn’t have stock but Jason in parts went over and above to find what I needed same day and even arranged for me to meet their driver locally in Oshawa . I can’t say enough good things. Thanks Jason for your exceptional customer service! That’s hard to find these days. Your an asset to the company !!!!!
The service department is the best there is. Ron and his team are fast and extremely focused on getting my car serviced to perfection. Their shop is clean, welcoming and well organized. The waiting area is beautiful and comfortable. (Not that you have to wait long.) I drive out of my way to bring my VW Jetta here for servicing. Lauria is also very supportive of co-op students in the school board I work at and are willing to share their expertise and guidance with them to build future talent in their service department.
Excellent service, fast and on time, Thanks Ron and James
Honest reliable service that I can trust. Fantastic service and tech team. Never disappointed and will continue to use Lauria for future service needs.
Treated like family.
Great customer service Excellent performance from all of you at Lauria Volkswagen, Service, Parts and Sales, Keep up the good work, I will continue doing business with you till I cant drive anymore
Great service. Technician left the vehicle clean and the job was done in a timely manner! Great experience
Knowledgeable, friendly and great to deal with at all times. Great place to take your car
Staff were courteous and helpful. I was provided transportation to my home while my car’s servicing was conducted and the work was completed within the estimated time.
Great service and friendly staff! Wait time was fast. Vehicle concern was fixed right the first time!
Friendly, courteous service. Staff are professional at all times that I have serviced my vehicle.
I just purchased a 2022 Taos and have to say that I couldn't have asked for a better dealership or nicer people to work with. The vehicle is exactly what I wanted and they were very patient with my many questions. I would recommend anyone looking for a Volkswagen or Hyundai to check out their dealerships. Thank you Justin and Sara!!!
Great work and friendly people. Thank you Ron, Mackenzie, and Andreas!
Adam was always fast to respond to my questions. He tackled any problem along the way and got me into the perfect ride!
I love this dealership! We have often appeared on their doorstep with minor issues to do with either or VW Beetle or Audi and they have always fitted us in and been so professional and friendly. We take our cars there for all our servicing needs and wouldn't consider anywhere else.
Great customer service as always. Staff are very friendly and helpful! Thank you so much for everything
excellent service completed in timely manner for my car. Helpful and friendly staff. Thank you
Very friendly, and helpful staff, that seem very genuine in their desire to assist their customers. Very knowledgeable about their product.
Very friendly, helpful dealership to work with. Treated with respect, professionalism and care throughout all interactions.
Great experience at Lauria, Mark and crew made everything very easy.
Vehicle was taken in at appointment time and service was completed expeditiously with a full report provided at service completion. Car wash was a nice bonus!
Today was my first time visiting Lauria for a service appt. and it was a night and day experience from the dealership I’ve dealt with in the past (Owasco). The people were so friendly, welcoming and quickly fixed my issue. I will be taking my Golf to this location for all service needs and future sales needs. I am willing to drive an extra 35mins for their quality service and support. Thanks for changing my mind about dealerships after some unfortunate encounters at Owasco.
Good dealership but service is too slow. For a mere oil change or tire change it's over an hour and other places manage these jobs in half an hour! Faster service would be a great improvement!
Needs to be faster , longer then a one hour wait. An oil change should be thirty minutes.
More than pleased with the superior service from Ron and staff! I know that my car is in good hands at Lauria Volkswagen.
Although front desk staff changes fairly often, they are always nice, cheerful, friendly and helpful.
Great service. Always deliver what they promise. Nice to have door to door service. Great job
Adam and Alyssa did a great job looking after our pre-owned VW Atlas purchase. Andy & Sharon
As always courteous, professional service. Love the free car wash ticket that is given every time!
The team at Lauria took very good care of me and got my car back to me asap!
I arrived early for my appointment and even though the service agent wasn’t there another employee attended me and got my vehicle ready for service
Always a great experience with knowledgeable friendly staff. Would highly recommend to any looking for great service.
Prompt and professional service. Work was done in a timely manner, service advisor was very accomodating.
The service team at Lauria Volkswagen are very helpful and professional and do everything they can to ensure you have the best service event possible.
Friendly, efficient, timely, knowledgeable service staff. Safe and clean service area...all covid 19 clean
Very professional and friendly! Everything was done with efficiency and accuracy! And very comfortable seating as well.
Great working with James and his staff.
Exceptional Client Care! Buffed and polished the keyed scratches without me having to ask. Thank you
Very happy this time around.ty perfect experience.
Booked a last minute oil change and got it in same day. Had my car back in under 90 mins.
Fast friendly, great service, will bring my car back for my next service for sure
I have stopped in twice know to have my tires checked as the tire pressure indicator has come. I've had no appointment. the staff were exceptional and so accommodating. they made me feel welcome and fixed my issues right on the spot. I am so pleased with them. They do a great job.
Everyone is very helpful and friendly. The staff was accomodating and booking for service was fast and efficient. I was given estimates on work needing to be done and paperwork was thoroughly filled out for clarity making it easy for me to understand.
Have never taken a car that I have owned to the dealership for service, so I was apprehensive about doing it for my 2015 Golf. Brought it there for an A/C service and they were fast, friendly and it was a reasonable price (for a dealership) to have it fixed. It has been blowing cold air ever since and I will bring my car back for additional service I'm sure. Also comes with a free car wash code for the on site car wash👍
Thanks James, Alissa and Mark for your kind and professional attitude and frequently asking me if I required any bottled water. I am happy to recommend Lauria dealerships to anyone.
I would have rated my service visit a 5, except that the mechanic forgot to reset my oil change warning light and I didn’t notice that until the next day.
I absolutely love my 2021 Tiguan R Line purchased from Lauria. I went in knowing the car I wanted and Harley was great with answering our (many) questions. We did have one issue with an employee who no longer works there but James was quick to jump in and work with us to resolve the issue. I also dealt with Alyssa briefly who was great as well and Yvonne who was also lovely. I will definitely recommend Lauria in the future!
The service light came on in my 2015VW jetta while on the 401 while I was far from home! I pulled into Lauria and they were able to have someone view my vehicle on the spot - I didn't have an appointment nor did I call in advance. I am not their customer - I didn't buy my vehicle there, but they gave me quick, excellent service. Thanks so much!!
I know the business of auto sales well having been on the perimeter of it for 55 years. This is a class run dealership with good people. Carrying on from Frank Lauria they went beyond to make sure I was happy with my purchase(s). From the manager James to Alyssa and and to my sales agent Moped Harley. Well done. Would and will recommend to others!
Professional. Friendly. Addressed the issue. No concerns. A pleasure to deal with. Well done. Thank you.
Thank you to Mackenzie and the service team for the informed and prompt service on my vehicle. The issue was diagnosed quickly and the part(s) ordered and installed within a few days. The issue has been resolved.
Exactly as described to me. Had loaner car to use as I was from out of town. Called when ready and problem was fixed! Friendly and efficient!
Thank you to Mackenzie for the clear and regular explanations and updates about the required repairs to my car. The issue was resolved. Thank you also to the staff working on my car.
The Lauria VW team (Sales, Service and Management) have been a pleasure to work with and they continually meet and exceed our expectations. I really appreciated the complimentary car wash as Lauria VW has the best car wash in the area.
Sales and service experience has been very pleasant and professional. The service department was very helpful and efficient and my vehicle was ready when promised.
Lauria is a very clean and professional dealership. Everything was handled to my satisfaction, in the time frame I expected, and at the price. I travel a long way to get there, and would buy there again (if the deal was right of course).
Completely satisfied, great service, and attentive staff. The facility is world class
Parts department was so helpful and had great customer service. I’ll certainly be going here for all future endeavours!
The team at Lauria VW is wonderful. They look after all of my auto needs. Their parts department was quick and efficient at getting my parts quoted and scheduled to be installed.
Alicia is amazing and the technicians are good as well nobody know your vehicle better than the ones that built them you pay a little bit more but who cares and 9 times out of 10 they have a loaner so you can leave the car for a day or 2 and still get to work. Also they wash your car if there's time or they will give you a code for a free one
Excellent communication before, during and after service. Very helpful staff. Went the extra mile. Answered all my questions and or sought out the answers I needed. Free car wash.
As usual received fantastic service at Lauria Volkswagen today. With covid restrictions it is a bit of a hassle but they were easy to make an appointment and felt comfortable. Got myself a complimentary car wash and it is definitely the best in town. It did have a bit of a lineup so it took a little longer, but I think that is also because it is the first nice weekend of the Spring.
I leased a 2021 Execline Jetta with the help of the brand specialist Mark and sales manager James, it was a wonderful experience. I travelled 30 minutes out of my way to come to Lauria Volkswagen and I was not disappointed, they were super kind and treated me amazingly. I definitely recommend and will be coming back when my lease ends!
Great service and personnel. Serviced my vehicle professionally and on quote. Phoned me to keep me informed on progress of service and when there was a problem picked up my vehicle to complete service and left a courtesy car.
Prompt, Accuracy of information about what is required Staff polite and friendly Kept me informed on progress as I waited for work top be completed
What a great experience having my cars brakes done! James and Harley over in sales offered a lot of information regarding an Atlas well I waited as well! Highly Recommend and the car wash is amazing
I brought my car in to be serviced. This was my first experience with this dealership and I was impressed with the friendly staff and detailed report/service I received on my vehicle.
Have nothing but good things to say. Love the staff and they are very knowledgeable. They treat their customers with respect and I believe they treat the vehicles the same. Treated myself to having the car detailed and it looked better than when it was new!!
Mr. Hunter was helpful and very knowledgable about the car we were interested in, answered all our questions honestly, in a friendly no pressure environment.
Service was great . Given a loaner which helped considering it was Saturday and no shuttle available . Advisor Alicia Bruton was very attentive. And that's why I keep coming back.
We are always pleased with the attention we receive at Lauria. The staff are friendly and visiting the facility feels safe and looks great. Keep it up!
One of the best in the biz! Biz stands for business! Mr. Finbow took excellent care of me during our deal. Gave incredible detail on all my questions and made me feel sure and secure that I was making the right choice. Highly recommended!
I have visited the dealership very many times, the current service management and staff is better than at any other time since opening, I will recommend the current service department to others
First VW purchased from Lauria. Very positive experience. Harley Hunter was convincing enough for me to go from Downtown Toronto to Lauria dealership for the purchase. Dave was very pleasant over the phone to complete the paperwork and James made us feel very welcome at the dealership. Got a very fair trade value for my Odyssey. Lauria provided the best + 1 customer service. Keep up the good work guys! Would highly recommend this dealership.
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