Customer Testimonials

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DealerRater Jan 19, 2022

Friendly, courteous service. Staff are professional at all times that I have serviced my vehicle.

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Google Jan 17, 2022

I just purchased a 2022 Taos and have to say that I couldn't have asked for a better dealership or nicer people to work with. The vehicle is exactly what I wanted and they were very patient with my many questions. I would recommend anyone looking for a Volkswagen or Hyundai to check out their dealerships. Thank you Justin and Sara!!!

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Google Jan 15, 2022

Great work and friendly people. Thank you Ron, Mackenzie, and Andreas!

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Google Jan 14, 2022

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DealerRater Jan 12, 2022

Adam was always fast to respond to my questions. He tackled any problem along the way and got me into the perfect ride!

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DealerRater Jan 7, 2022

I love this dealership! We have often appeared on their doorstep with minor issues to do with either or VW Beetle or Audi and they have always fitted us in and been so professional and friendly. We take our cars there for all our servicing needs and wouldn't consider anywhere else.

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DealerRater Jan 6, 2022

Great customer service as always. Staff are very friendly and helpful! Thank you so much for everything

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DealerRater Jan 6, 2022

excellent service completed in timely manner for my car. Helpful and friendly staff. Thank you

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Google Dec 22, 2021

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Google Dec 22, 2021

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DealerRater Dec 8, 2021

Very friendly, and helpful staff, that seem very genuine in their desire to assist their customers. Very knowledgeable about their product.

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Google Dec 3, 2021

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DealerRater Dec 1, 2021

Very friendly, helpful dealership to work with. Treated with respect, professionalism and care throughout all interactions.

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Google Nov 26, 2021

Great experience at Lauria, Mark and crew made everything very easy.

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Google Nov 23, 2021

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Facebook Nov 23, 2021

The service team was friendly and efficient in helping with my repair issue!

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DealerRater Nov 20, 2021

Vehicle was taken in at appointment time and service was completed expeditiously with a full report provided at service completion. Car wash was a nice bonus!

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Google Nov 19, 2021

Today was my first time visiting Lauria for a service appt. and it was a night and day experience from the dealership I’ve dealt with in the past (Owasco). The people were so friendly, welcoming and quickly fixed my issue. I will be taking my Golf to this location for all service needs and future sales needs. I am willing to drive an extra 35mins for their quality service and support. Thanks for changing my mind about dealerships after some unfortunate encounters at Owasco.

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Google Nov 17, 2021

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DealerRater Nov 15, 2021

Good dealership but service is too slow. For a mere oil change or tire change it's over an hour and other places manage these jobs in half an hour! Faster service would be a great improvement!

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DealerRater Nov 15, 2021

Needs to be faster , longer then a one hour wait. An oil change should be thirty minutes.

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DealerRater Nov 9, 2021

More than pleased with the superior service from Ron and staff! I know that my car is in good hands at Lauria Volkswagen.

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Google Nov 4, 2021

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DealerRater Nov 2, 2021

Although front desk staff changes fairly often, they are always nice, cheerful, friendly and helpful.

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DealerRater Nov 2, 2021

Great service. Always deliver what they promise. Nice to have door to door service. Great job

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DealerRater Oct 30, 2021

Adam and Alyssa did a great job looking after our pre-owned VW Atlas purchase. Andy & Sharon

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Google Oct 29, 2021

As always courteous, professional service. Love the free car wash ticket that is given every time!

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DealerRater Oct 23, 2021

The team at Lauria took very good care of me and got my car back to me asap!

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DealerRater Oct 22, 2021

I arrived early for my appointment and even though the service agent wasn’t there another employee attended me and got my vehicle ready for service

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DealerRater Oct 22, 2021

Always a great experience with knowledgeable friendly staff. Would highly recommend to any looking for great service.

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DealerRater Oct 21, 2021

Prompt and professional service. Work was done in a timely manner, service advisor was very accomodating.

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DealerRater Oct 21, 2021

The service team at Lauria Volkswagen are very helpful and professional and do everything they can to ensure you have the best service event possible.

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DealerRater Oct 19, 2021

Friendly, efficient, timely, knowledgeable service staff. Safe and clean service area...all covid 19 clean

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Google Oct 18, 2021

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DealerRater Oct 10, 2021

Very professional and friendly! Everything was done with efficiency and accuracy! And very comfortable seating as well.

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Google Oct 5, 2021

Great working with James and his staff.

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Google Sep 29, 2021

Exceptional Client Care! Buffed and polished the keyed scratches without me having to ask. Thank you

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Google Sep 22, 2021

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DealerRater Sep 21, 2021

Booked a last minute oil change and got it in same day. Had my car back in under 90 mins.

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Google Sep 15, 2021

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DealerRater Sep 14, 2021

Fast friendly, great service, will bring my car back for my next service for sure

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DealerRater Sep 13, 2021

I have stopped in twice know to have my tires checked as the tire pressure indicator has come. I've had no appointment. the staff were exceptional and so accommodating. they made me feel welcome and fixed my issues right on the spot. I am so pleased with them. They do a great job.

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Google Sep 2, 2021

Very efficient.

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Google Aug 1, 2021

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DealerRater Jul 30, 2021

Everyone is very helpful and friendly. The staff was accomodating and booking for service was fast and efficient. I was given estimates on work needing to be done and paperwork was thoroughly filled out for clarity making it easy for me to understand.

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Google Jul 29, 2021

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Google Jul 27, 2021

Have never taken a car that I have owned to the dealership for service, so I was apprehensive about doing it for my 2015 Golf. Brought it there for an A/C service and they were fast, friendly and it was a reasonable price (for a dealership) to have it fixed. It has been blowing cold air ever since and I will bring my car back for additional service I'm sure. Also comes with a free car wash code for the on site car wash👍

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Google Jul 22, 2021

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DealerRater Jul 14, 2021

Thanks James, Alissa and Mark for your kind and professional attitude and frequently asking me if I required any bottled water. I am happy to recommend Lauria dealerships to anyone.

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DealerRater Jul 14, 2021

I would have rated my service visit a 5, except that the mechanic forgot to reset my oil change warning light and I didn’t notice that until the next day.

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DealerRater Jul 12, 2021

I absolutely love my 2021 Tiguan R Line purchased from Lauria. I went in knowing the car I wanted and Harley was great with answering our (many) questions. We did have one issue with an employee who no longer works there but James was quick to jump in and work with us to resolve the issue. I also dealt with Alyssa briefly who was great as well and Yvonne who was also lovely. I will definitely recommend Lauria in the future!

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Google Jul 9, 2021

The service light came on in my 2015VW jetta while on the 401 while I was far from home! I pulled into Lauria and they were able to have someone view my vehicle on the spot - I didn't have an appointment nor did I call in advance. I am not their customer - I didn't buy my vehicle there, but they gave me quick, excellent service. Thanks so much!!

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Facebook Jul 8, 2021

All I’m saying is if you keep doing what you’re doing I’ll keep coming back for service,parts and Sales. Shout out to all the crew! Free car washes are a bonus ✌️❤️ 🍀

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DealerRater Jul 6, 2021

I know the business of auto sales well having been on the perimeter of it for 55 years. This is a class run dealership with good people. Carrying on from Frank Lauria they went beyond to make sure I was happy with my purchase(s). From the manager James to Alyssa and and to my sales agent Moped Harley. Well done. Would and will recommend to others!

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Google Jul 1, 2021

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DealerRater Jul 1, 2021

Professional. Friendly. Addressed the issue. No concerns. A pleasure to deal with. Well done. Thank you.

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DealerRater Jun 28, 2021

Thank you to Mackenzie and the service team for the informed and prompt service on my vehicle. The issue was diagnosed quickly and the part(s) ordered and installed within a few days. The issue has been resolved.

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DealerRater Jun 19, 2021

Exactly as described to me. Had loaner car to use as I was from out of town. Called when ready and problem was fixed! Friendly and efficient!

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Google Jun 18, 2021

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DealerRater Jun 18, 2021

Thank you to Mackenzie for the clear and regular explanations and updates about the required repairs to my car. The issue was resolved. Thank you also to the staff working on my car.

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DealerRater Jun 17, 2021

The Lauria VW team (Sales, Service and Management) have been a pleasure to work with and they continually meet and exceed our expectations. I really appreciated the complimentary car wash as Lauria VW has the best car wash in the area.

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DealerRater Jun 16, 2021

Sales and service experience has been very pleasant and professional. The service department was very helpful and efficient and my vehicle was ready when promised.

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DealerRater Jun 9, 2021

Lauria is a very clean and professional dealership. Everything was handled to my satisfaction, in the time frame I expected, and at the price. I travel a long way to get there, and would buy there again (if the deal was right of course).

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Google Jun 4, 2021

Completely satisfied, great service, and attentive staff. The facility is world class

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Google May 29, 2021

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Google May 29, 2021

Parts department was so helpful and had great customer service. I’ll certainly be going here for all future endeavours!

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DealerRater May 21, 2021

The team at Lauria VW is wonderful. They look after all of my auto needs. Their parts department was quick and efficient at getting my parts quoted and scheduled to be installed.

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Google May 19, 2021

Alicia is amazing and the technicians are good as well nobody know your vehicle better than the ones that built them you pay a little bit more but who cares and 9 times out of 10 they have a loaner so you can leave the car for a day or 2 and still get to work. Also they wash your car if there's time or they will give you a code for a free one

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DealerRater May 18, 2021

Excellent communication before, during and after service. Very helpful staff. Went the extra mile. Answered all my questions and or sought out the answers I needed. Free car wash.

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DealerRater May 16, 2021

As usual received fantastic service at Lauria Volkswagen today. With covid restrictions it is a bit of a hassle but they were easy to make an appointment and felt comfortable. Got myself a complimentary car wash and it is definitely the best in town. It did have a bit of a lineup so it took a little longer, but I think that is also because it is the first nice weekend of the Spring.

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Google May 16, 2021

I leased a 2021 Execline Jetta with the help of the brand specialist Mark and sales manager James, it was a wonderful experience. I travelled 30 minutes out of my way to come to Lauria Volkswagen and I was not disappointed, they were super kind and treated me amazingly. I definitely recommend and will be coming back when my lease ends!

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DealerRater May 15, 2021

Great service and personnel. Serviced my vehicle professionally and on quote. Phoned me to keep me informed on progress of service and when there was a problem picked up my vehicle to complete service and left a courtesy car.

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DealerRater May 15, 2021

Prompt, Accuracy of information about what is required Staff polite and friendly Kept me informed on progress as I waited for work top be completed

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DealerRater May 14, 2021

What a great experience having my cars brakes done! James and Harley over in sales offered a lot of information regarding an Atlas well I waited as well! Highly Recommend and the car wash is amazing

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Google May 12, 2021

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DealerRater May 12, 2021

I brought my car in to be serviced. This was my first experience with this dealership and I was impressed with the friendly staff and detailed report/service I received on my vehicle.

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DealerRater May 11, 2021

Have nothing but good things to say. Love the staff and they are very knowledgeable. They treat their customers with respect and I believe they treat the vehicles the same. Treated myself to having the car detailed and it looked better than when it was new!!

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Google May 7, 2021

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DealerRater May 7, 2021

Mr. Hunter was helpful and very knowledgable about the car we were interested in, answered all our questions honestly, in a friendly no pressure environment.

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DealerRater May 6, 2021

Service was great . Given a loaner which helped considering it was Saturday and no shuttle available . Advisor Alicia Bruton was very attentive. And that's why I keep coming back.

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DealerRater May 6, 2021

We are always pleased with the attention we receive at Lauria. The staff are friendly and visiting the facility feels safe and looks great. Keep it up!

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Google May 6, 2021

One of the best in the biz! Biz stands for business! Mr. Finbow took excellent care of me during our deal. Gave incredible detail on all my questions and made me feel sure and secure that I was making the right choice. Highly recommended!

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DealerRater May 5, 2021

I have visited the dealership very many times, the current service management and staff is better than at any other time since opening, I will recommend the current service department to others

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DealerRater May 5, 2021

First VW purchased from Lauria. Very positive experience. Harley Hunter was convincing enough for me to go from Downtown Toronto to Lauria dealership for the purchase. Dave was very pleasant over the phone to complete the paperwork and James made us feel very welcome at the dealership. Got a very fair trade value for my Odyssey. Lauria provided the best + 1 customer service. Keep up the good work guys! Would highly recommend this dealership.

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Google May 2, 2021

Great and timely service in these crazy Covid times!

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Facebook May 2, 2021

Have been in several times over the last few years and service has always been good and quick. Alyssa and James in the sales department are very friendly to work with and make the experience fun, or at least as fun as buying a car can be. Definitely recommend.

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DealerRater Apr 30, 2021

3rd VW, First car purchased from Lauria VW. My experience here was excellent! Harley was my salesman. He always responded promptly, answered all my questions and didn’t feel pressure to buy the car! 10/10 already referred a friend 😊!

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DealerRater Apr 28, 2021

Very good service. I wanted the bolts double checked when my tires were changed and the service department came out to my car and made sure they secured.

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DealerRater Apr 26, 2021

Service was great but I have no interest in completing online surveys that impose word minimums or other requirements. I will simply let staff know when I am pleased or not pleased. Please do not send any more online surveys.

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DealerRater Apr 25, 2021

Very positive experience. Harley and the staff at Lauria provided the best customer service. Would highly recommend this dealership. Service and sales were both great. Thank you!

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DealerRater Apr 24, 2021

Harley has been fantastic to deal with, so helpful and considerate. His patience and knowledge is greatly appreciated. I would recommend him to other customers!

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DealerRater Apr 23, 2021

Harley was an amazing sales rep. Very friendly honest and patient. He was also not pushy and very respectful. Highly recommend to all my family and friends.

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Google Apr 23, 2021

I have changed to Lauria Volkswagen for servicing my 2017 Jetta. I chose Lauria because they are smaller therefore their service availability is better. I am very pleased with every aspect of my various services I have had there.

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DealerRater Apr 22, 2021

Extremely pleasant service rep. Alicia, she arranged my service work in fast and efficient order so that I could be on time for another appointment.

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Google Apr 22, 2021

Excellent service . On time and for price quoted . Loaner car was available so I could get to appointments while my car was off the road .

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Google Apr 22, 2021

Cheerful, efficient, professional staff, and Alicia (Service Consultant) is one of the very best.

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DealerRater Apr 22, 2021

These Guys are great From upper management all the way to front line staff . Family feeling and polite staff No problems and very fair They where there after the sale too when I need help Do yourself a favour check drop in and have a look

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DealerRater Apr 20, 2021

Harley, Alyssa and James were fantastic and very helpful. I would highly recommend them. So friendly and polite and Harley answered all my emails in a timely manor.

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DealerRater Apr 19, 2021

Very good service from Lauria VW. Recently purchased a new Tiguan that we are very happy with. My son had purchased a Jetta from Lauria a few years ago and was very happy with the service he received - his positive experience was a big factor in deciding to purchase from Lauria. Positive service is a major factor when we purchase along with straight talking sales people

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DealerRater Apr 16, 2021

Great experience! 5-star customer service from Harley H. Came to check out a Jetta and was given a ton of great details about the car. Harley is extremely knowledgeable about VW's and was super friendly and helpful. Thanks!

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